FEATURED CASE STUDY: 044
Enhancing User Engagement and Driving Business Value
Henry Schein Inc. embarked on a global e-commerce platform revamp to enhance customer experience and efficiency in 32 countries, enlisting TCS for development and UX design.
I aimed to
Craft a flexible design system, lead a global team, and foster stakeholder collaboration, all guided by agile, user-focused methods.
What I did
Implemented agile UX strategies, developed user stories, and leveraged atomic design in Figma to ensure adaptable and testable design solutions.
What happened
Led the TCS design team to craft an elegant site set for Feb 2024 launch, enhancing user experience and streamlining version control and collaboration, resulting in improved metrics and effective team communication.
And we are hoping for...
Early testing in the UX project showed positive results, with over 10,000 user stories managed, 200+ product features developed, leading to a 30% increase in customer satisfaction and a 25% reduction in time to purchase.
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